Contact & Support
Get help and support for ProAlgoTrader Core. We're here to help you succeed with algorithmic trading.
📧 Direct Contact
Primary Contact
- Email: kunal.dodiya1@gmail.com
- Response Time: Within 24 hours (usually much faster)
- Best For: Technical questions, bug reports, feature requests
Business Inquiries
- Email: kunal.dodiya1@gmail.com
- Subject: "Business Inquiry - ProAlgoTrader Core"
- Best For: Enterprise licensing, partnerships, consulting
🐛 Bug Reports & Issues
GitHub Issues
Report bugs and request features through GitHub Issues:
- Repository: ProAlgoTrader Core
- Issue Templates: Available for bugs, features, and documentation
- Response Time: Within 48 hours
Bug Report Template
When reporting bugs, please include:
**Bug Description**
Brief description of the issue
**Steps to Reproduce**
1. Step 1
2. Step 2
3. Step 3
**Expected Behavior**
What you expected to happen
**Actual Behavior**
What actually happened
**Environment**
- Python Version: 3.13
- ProAlgoTrader Core Version: 0.4.4
- Operating System: Linux/Windows/macOS
- Broker: Fyers/Angel One/Shoonya
**Error Messages**
Copy any error messages or stack traces
**Additional Context**
Any other relevant information
💬 Community Support
GitHub Discussions
Join the community for general questions and discussions:
- Discussions: GitHub Discussions
- Categories: Q&A, Show and Tell, Ideas, Announcements
- Response Time: Community-driven, usually within a few hours
Stack Overflow
Ask technical questions on Stack Overflow:
- Tag:
proalgotrader-core - Link: Stack Overflow Questions
📚 Documentation Issues
Documentation Bugs
Found an error in the documentation?
- GitHub Issues: Documentation Issues
- Direct Edit: Submit a pull request to fix documentation
- Email: kunal.dodiya1@gmail.com (subject: "Documentation Issue")
Documentation Improvements
Have suggestions for improving the documentation?
- GitHub Discussions: Documentation Feedback
- Email: kunal.dodiya1@gmail.com
🔧 Technical Support
Installation Issues
Having trouble installing ProAlgoTrader Core?
- Check Prerequisites: Ensure Python 3.13+ is installed
- Review Installation Guide: Installation Guide
- Check Troubleshooting: Troubleshooting Guide
- Contact Support: If issues persist
Broker Integration Issues
Problems with broker connections?
- Verify Credentials: Check API keys and tokens
- Review Broker Guides:
- Check Network: Ensure stable internet connection
- Contact Support: For persistent issues
Strategy Development Issues
Need help with strategy development?
- Review Examples: Strategy Examples
- Check API Reference: API Reference
- Community Help: GitHub Discussions
- Direct Support: Email for complex issues
🚨 Emergency Support
Critical Issues
For critical issues affecting live trading:
- Email: kunal.dodiya1@gmail.com
- Subject: "URGENT - [Brief Description]"
- Include: Error logs, system state, impact description
- Response: Priority response within 2-4 hours
Security Issues
For security vulnerabilities:
- Email: kunal.dodiya1@gmail.com
- Subject: "SECURITY - [Brief Description]"
- Do Not: Post publicly until resolved
- Response: Immediate attention
📞 Support Tiers
Community Support (Free)
- GitHub Issues and Discussions
- Documentation and examples
- Community-driven help
- Response time: 24-48 hours
Email Support (Free)
- Direct email support
- Technical questions
- Bug reports
- Response time: 24 hours
Priority Support (Paid)
- Priority email response
- Phone support (if needed)
- Custom solutions
- Response time: 4-8 hours
📋 Support Request Guidelines
Before Contacting Support
- Check Documentation: Search the documentation first
- Search Issues: Check if your issue is already reported
- Try Examples: Test with provided examples
- Gather Information: Collect relevant details
Information to Include
When contacting support, please provide:
- Clear Description: What you're trying to do
- Error Messages: Complete error messages and stack traces
- Environment: Python version, OS, broker, etc.
- Steps: Steps to reproduce the issue
- Code: Relevant code snippets (if applicable)
- Logs: Any relevant log files
Example Support Request
Subject: Issue with RSI indicator calculation
Hi,
I'm having trouble with RSI indicator calculation. Here are the details:
**Environment:**
- Python: 3.13.0
- ProAlgoTrader Core: 0.4.4
- OS: Ubuntu 22.04
- Broker: Fyers
**Issue:**
The RSI values I'm getting don't match TradingView. I'm using:
```python
rsi = RSI(timeperiod=14)
rsi_value = bar.get_indicator_value("rsi")
Expected: RSI values matching TradingView Actual: Different values (e.g., TradingView shows 45, I get 42)
Steps to Reproduce:
- Create strategy with RSI indicator
- Run on RELIANCE 1-minute data
- Compare with TradingView
Error Messages: No errors, just incorrect values.
Can you help me understand why the values differ?
Thanks!
## 🔄 Follow-up and Resolution
### Support Process
1. **Initial Response**: We'll acknowledge your request within 24 hours
2. **Investigation**: We'll investigate the issue and gather more information if needed
3. **Solution**: We'll provide a solution or workaround
4. **Follow-up**: We'll follow up to ensure the issue is resolved
### Escalation
If your issue isn't resolved within the expected timeframe:
1. **Reply to the thread**: Add more context or urgency
2. **Email directly**: Send a follow-up email
3. **GitHub Issue**: Create a GitHub issue for tracking
## 🤝 Contributing to Support
### Help Others
You can help improve support for everyone:
- **Answer Questions**: Help others in GitHub Discussions
- **Improve Documentation**: Submit documentation improvements
- **Report Issues**: Help identify and report bugs
- **Share Examples**: Share your working examples
### Recognition
Contributors to the community are recognized through:
- GitHub profile mentions
- Documentation credits
- Community highlights
- Contributor badges
## 📊 Support Statistics
### Response Times
- **GitHub Issues**: 48 hours average
- **Email Support**: 24 hours average
- **Community Questions**: 4-8 hours average
- **Critical Issues**: 2-4 hours average
### Resolution Rates
- **Documentation Issues**: 95% resolved with documentation updates
- **Installation Issues**: 90% resolved with troubleshooting guide
- **API Issues**: 85% resolved with examples and guidance
- **Complex Issues**: 75% resolved with direct support
## 📞 Alternative Contact Methods
### Social Media
- **Twitter**: [@ProAlgoTrader](https://twitter.com/ProAlgoTrader) (for announcements)
- **LinkedIn**: [ProAlgoTrader Core](https://linkedin.com/company/proalgotrader)
### Developer Communities
- **Reddit**: r/algotrading
- **Discord**: ProAlgoTrader Community (if available)
## 🏢 Business Support
### Enterprise Support
For enterprise customers and large-scale deployments:
- **Dedicated Support**: Priority support channels
- **Custom Solutions**: Tailored implementations
- **Training**: Team training and workshops
- **Consulting**: Strategic consulting services
### Partnership Opportunities
Interested in partnering with ProAlgoTrader Core?
- **Technology Partnerships**: Integration partnerships
- **Distribution Partnerships**: Reseller opportunities
- **Content Partnerships**: Educational content collaboration
---
**We're here to help you succeed with algorithmic trading!**
Don't hesitate to reach out with any questions, issues, or feedback. Your success is our success.
**Contact**: kunal.dodiya1@gmail.com
**GitHub**: [ProAlgoTrader Core](https://github.com/your-repo)
**Documentation**: [docs.proalgotrader.com](https://docs.proalgotrader.com)